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Restaurant
Mon, Tue, Wed, Fri
and Sat opened at 5 pm
Sun opened from 11.30 am to 2.00 pm, at 5 pm

Thu day of rest
Hotel
Hotel always open


Schlemmer Atlas





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 „Here i am man,
here dare it to be.“
(Johann Wolfgang von Goethe)

Beiträge

 

Terms and conditions

1 Scope
2 CONCLUSION OF CONTRACT, CONTRACTING PARTIES, LIMITATION
3 SERVICES, PRICES, PAYMENTS, OFFSETTING
4 WITHDRAWAL BY THE CUSTOMER (CANCELLATION) / NON-UTILISATION OF HOTEL SERVICES
5 CANCELLATION BY THE HOTEL
6 PROVISION, HANDOVER AND RETURN OF ROOMS, SMOKING BAN
7 LIABILITY OF THE HOTEL
8 CONCLUDING PROVISIONS

 


1 SCOPE

1.1 These Terms and Conditions apply to agreements for the rental use of hotel rooms for accommodation and to all other customer-related activities and services of the hotel (Hotel Accomodation Contract).The term “Hotel Accommodation Contract” shall include and replace the following terms: lodging contract, guest admission contract, hotel contract, hotel room contract.

1.2 The subletting or reletting of the let rooms and their use for any other purpose than accomodation requires previous agreement of the hotel in writing, whereby section 540 paragraph 1 clause 2 of the German Civil Code (BGB) needs to be noted, insofar as the customer is not a consumer.

1.3 The customer's own Terms and Conditions only apply if this has been previously and expressly agreed with us.

2 CONCLUSION OF CONTRACT, CONTRACTING PARTIES, LIMITATION

2.1 The contracting parties are the hotel and the customer. The contract becomes valid when the hotel accepts the customer’s application. The hotel is at liberty to choose whether to confirm the room reservation in writing.

2.2 All claims against the hotel prescribe within one year as of the start of the statutory limitation period. Claims for damages shall expire noticeably after five years, insofar as they are not based on injury of life, body, health or freedom. These claims for damages shall expire noticeably after ten years.The reduction of limitations shall not apply in the case of deliberate or negligent neglects of duty of the hotel.

3 SERVICES, PRICES, PAYMENTS, OFFSETTING

3.1 The hotel is obligied to hold the previosly booked rooms of the customer ready and to render the agreed services.

3.2 The customer is obligied to pay the current and announced hotel prices for the accomodation and all additional services as agreed upon. This also applies for hotel services and expenses that the customer requests the hotel to make over against third parties.

3.3 The agreed prices shall be understood to include taxes and local duties at the rates applicable at the time the contract was agreed. This does not include local duties, such as visitors’ tax, which, in accordance with the respective local legislation, the guest is liable to pay personally. In the event of a change to statutory VAT or the introduction, change or removal of local duties on the contractual object after conclusion of the contract, the prices will be adjusted accordingly.In the case of contracts with consumers, this applies only if the period between the conclusion of the contract and the fulfilment of the contract exceeds four months.

3.4 The hotel may make its agreement to any retroactive reduction in the number of rooms booked, services provided by the hotel or length of the customer’s stay conditional upon an increase in price for the room and/or for other services.

3.5 Hotel invoices without a due date are payable within 10 days of receipt of the invoice, without deduction. The hotel may demand at any time immediate payment by the customer of outstanding debts. If the customer falls into arrears, the statutory regulations apply. The hotel reserves the right to provide evidence of higher damages.

3.6 The hotel is entitled to demand from the customer a reasonable advance payment or a security deposit e.g. in the form of a credit card guarantee at the time of conclusion of the contract. The amount of the advance payment and the payment dates can be agreed in writing in the contract. For advance payments or security deposits for package holidays, the statutory provisions remain unaffected.

3.7 In justified cases such as customer payment arrears or extension of the scope of the contract, the hotel is entitled, even after the contract has been agreed but before the beginning of the customer’s stay, to demand an advance payment or security deposit within the meaning of clause 3.6 or an increase in the advance payment or security deposit agreed in the contract, up to the full amount of the payment agreed.

3.8 The hotel is also entitled to require a reasonable advance payment or security deposit within the meaning of clause 3.6 for current and future claims arising from the contract at the beginning of or during the customer’s stay, providing such a payment has not already been made in accordance with the preceding clause 3.6 and/or 3.7.

3.9 The customer may only offset a counterclaim which is undisputed or legally recognised against a claim on the part of the hotel.

4 WITHDRAWAL BY THE CUSTOMER (CANCELLATION) / NON-UTILISATION OF HOTEL SERVICES

4.1 Withdrawal by the customer from the contract concluded with the hotel is only possible if a right of withdrawal has been expressly agreed in the contract, if there is another legal right of withdrawal or if the hotel expressly agrees to the cancellation of the contract. The agreement of a right of withdrawal and the possible consent to cancelling the contract shall both be made in writing.

4.2 If a cut-off date for withdrawal from the contract at no cost is agreed between the hotel and customer, the customer may cancel the contract up until that date without incurring charges and at no risk of compensation claims by the hotel. The customer’s right of withdrawal expires if the customer does not exert his right of withdrawal with regard to the hotel by the agreed date.

4.3 If a right of withdrawal has not been agreed or has already expired, there is no statutory right of rescission or termination and if the hotel does not agree to a cancellation of the contract, the hotel reserves the right to the agreed remuneration despite non-utilisation of the service. The hotel must take into account the income from renting out the rooms to other parties as well as the savings on expenses. If the rooms are not rented out to other parties, the hotel can calculate a flat-rate deduction for expenses saved. In this case, the customer is obliged to pay at least 90% of the contractually agreed price for accommodation with or without breakfast, and in the case of package tours with third party services 70% for half board and 60% for full board. The customer has the right to prove that the above claim has not arisen, or has arisen to a lesser extent.

5 CANCELLATION BY THE HOTEL

5.1 If it is agreed that the customer can withdraw from the contract within a specified period without incurring any costs, the hotel for its part is entitled to cancel the contract within this period if there are inquiries from other customers regarding the contractually reserved rooms and the customer has not waived his/her right of cancellation on request by the hotel within an appropriate period of time.

5.2 If a prepayment or security deposit agreed or demanded in accordance with clause 3.6 and / or clause 3.7 is not provided even after the expiry of a reasonable period of grace set by the hotel, the hotel is also entitled to withdraw from the contract.

5.3 Moreover, the hotel is entitled to cancel the contract extraordinarily for a properly justified reason, particularly if force majeure or other circumstances not of the hotel’s causing make fulfilment of the contract impossible; if a room or rooms are culpably booked with misleading or false information or concealment of essential facts, where essential facts may include the identity of the customer, his/her ability to pay or the purpose of the hotel stay; if the hotel has reasonable grounds to believe that the use of the service may jeopardise the smooth running of the business, the safety or security of the hotel and the hotel’s public image without this being attributable to the management or the organisation of the hotel; if the purpose of or the reason for the stay is illegal; or if there is a violation of the aforementioned clause 1.2.

5.4 The justified withdrawal by the hotel does not constitute a claim by the customer for damages.

6 PROVISION, HANDOVER AND RETURN OF ROOMS, SMOKING BAN

6.1 The customer is not entitled to the provision of specific rooms, unless previously expressly agreed.

6.2 Reserved rooms are available to the customer from 3 pm on the agreed day of arrival. The customer is not entitled to earlier provision of the room.

6.3 The customer shall vacate the rooms no later than 12 noon on the agreed check-out date. After this, up to 6 pm, the hotel may add a charge of 50% of the full accommodation rate for delayed vacation of the rooms for use beyond that which is contractually agreed, or if not vacated until 6 pm, 90%. This will not justify contractual claims by the customer. The customer is at liberty to prove that the hotel has no claim or a considerably lesser claim to a user charge for the room.

6.4 Smoking ban: In our rooms smoking is absolutely prohibited. In case of violation the customer has to pay 150 EUR for the cleaning.

7 LIABILITY OF THE HOTEL

7.1 The hotel is liable for damages arising from injury to life, body or health. Furthermore, it is liable for other damages which are based on an intentional or grossly negligent breach of duty by the hotel or on intentional or negligent breach of contractual obligations by the hotel. A breach of duty on the part of its legal representative or vicarious agent is equal to that of the hotel. Further claims for damages shall be excluded, unless otherwise stipulated in clause 7. Should disruptions or defects in the performance of the hotel occur, the hotel will endeavour to provide a remedy once it becomes aware of these or if the customer immediately complains to the hotel. The customer is obliged to do what is reasonable to eliminate the disruption and to keep any possible damage as low as possible.

7.2 The hotel is liable in accordance with statutory provisions for any property brought in by the customer. The hotel recommends the use of the hotel or room safe. If the guest wishes to bring into the hotel money, securities and valuables worth more than 800 EUR or other items with a value of more than 3,500 EUR, a separate storage agreement with the hotel is required.

7.3 If the customer is provided with a parking space in the hotel garage or car park, even if a fee is charged, this does not constitute a contract of safe custody. In the case of loss or damage to vehicles and their contents on the hotel premises, the hotel is only liable in accordance with the provisions of clause 7.1, points 1 to 4 above.

7.4 Wake-up calls are carried out by the hotel with the utmost care. Messages, post and merchandise deliveries for hotel guests are handled with care. The hotel will deliver, hold, and, upon request and payment, carry out forwarding of the same. The hotel shall only be liable in accordance with the provisions of clause 7.1 above, points 1 to 4.

8 CONCLUDING PROVISIONS

8.1 Changes and additions to the contract, to the acceptance of a request for accommodation or of these general terms and conditions should be made in writing. Unilateral changes or additions by the customer are invalid.

8.2 Place of performance and payment as well as exclusive place of jurisdiction – also for cheque and exchange disputes – is in commercial dealings Grünstadt. If a contracting party fulfils the requirement of article 38 (2) ZPO (Code of Civil Procedure) and has no general place of jurisdiction in Germany, the place of jurisdiction is Grünstadt.

8.3 German law shall apply. The application of the UN Sales Convention and conflict of laws provisions is excluded.

8.4 Should any of the individual provisions of these terms and conditions be invalid or void or become so, this will not affect the validity of the remaining provisions. The relevant statutory provisions shall apply in other respects.